Understanding What a Mobile Mechanic Is and How It Works?

 A mobile mechanic is a certified technician that delivers auto repair services to a customer wherever it may take place. Instead of a specific auto repair shop location, a mobile mechanic travels to the customer's location to repair or service the customer's vehicle. As a result, your dealership does not have to incur the fuel or time cost of transporting a vehicle to and from and makes it available for other dealership commitments of greater priority. 

The mobile mechanic has many advantages for your dealership beyond the convenience of services being offered outside the shop location. In general, a mobile mechanic can offer services at a lower cost than a traditional auto repair shop because the mobile mechanic does not have overheads to pay like traditional shop(s). Also, you have a repair being done on-site by a mobile mechanic, which means less downtime for a vehicle and more timely and effective operation for you as a dealership.

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What do mobile mechanics do?

Mobile mechanics are changing the auto repair world by offering services away from a shop, saving clients time and money. Instead of working from a single location or traditional repair shop, the mobile mechanic travels to their client’s location to diagnose, maintain and repair the vehicle. The mobile mechanic eliminates the need for the client to not have to take the vehicle to a repair shop and wait for them to fix it. Below is a short summary of how mobile mechanics work:

1. Scheduling an Appointment

Clients can book an appointment with the mobile mechanic through the phone number, the mobile mechanic's website, or through the app. The client relays information regarding their vehicle, location, and the type of service they require.

2. Off-site Diagnosis 

When the mobile mechanic arrives at the client’s location, they will conduct a diagnosis. The mechanic will use diagnostic equipment for diagnosis or perform a visual inspection and relay the diagnosis.

3. Quoting 

Once the mobile mechanic completes the diagnostic, after that they will provide a detailed cost quotation for repairs or maintenance.

4. Performing Repairs 

After the mobile mechanic determines their quotations are accepted by the client, they will complete the repairs or maintenance job at another location.

5. Payment and Completion

Once the service is complete, the customer will pay the mobile mechanics and receive an invoice outlining details of the service and any warranty, if applicable. 

Tools and Equipment 

Mobile mechanics use a wide variety of tools and equipment to perform automotive repairs and maintenance work. Below are some examples of the variety of tools and equipment mobile mechanics will carry with them. 

1. Hand Tools

A complete set of hand tools will always be available to the mechanic. Hand tools may include wrenches, screwdrivers, sockets and pliers to do the work. 

2. Diagnostic Tools

Mobile mechanics will have all sorts of diagnostic equipment (multimeters, code readers and OBD-II scanners) to help assist them in finding problems with the vehicle. 

3. Power Tools

Mobile mechanics will often use power tools, impact wrenches, air compressors and cordless drills to make the process quicker and more efficient. 

4. Jacks and Stands

Mobile mechanics will have portable jacks and stands to allow them to raise the vehicle safely and support the vehicle while they complete the repair. 

5. Parts and Consumables

Mobile mechanics typically stock common replacement parts and consumable items (spark plugs, fluids and filters) to reduce delays and avoid finding parts during the appointment.

Advantages for Service Managers and Customers

Providing mobile mechanic service to customers can greatly increase their satisfaction and loyalty. Mobile mechanics provide service on site; thus, customers do not have to waste time and resources visiting a traditional auto repair facility. If managers are thinking of providing mobile mechanics at their dealership, the following list provides some key services which will benefit both the dealership and the customer:

1. General Maintenance 

Mobile mechanics do general maintenance services that include oil changes, fluid checks, filter changes, etc. They monitor the condition of the vehicle and are able to directly notify the customer of any issues. Customers are provided early detection of problems, preventing larger issues later on.

2. Brake Services

Mobile mechanics will ensure the safety of the vehicle by performing a brake inspection that can include brake pad replacement, brake line repairs or replacements, and all aspects of maintaining the functionality of the brake system.

3. Engine Repairs 

Mobile mechanics will identify problems and do repairs with the engine, including repairs/replacement of engine components such as timing belts, water pumps, ignition systems and all mechanical and operational components, ensuring reliable functioning of the engine.

4. Electrical System Repairs

Mobile mechanics are skilled at diagnosing electrical system problems of modern vehicles. Mobile mechanics can fix alternators, locks, batteries, starters, lights, battery drain problems and electric power windows.

5. Transmission Services

Mobile mechanics will diagnose, repair and maintain both automatic and manual transmissions. They do this by identifying issues, replacing transmission fluids or fixing components to ensure that you have operable, smooth-shifting transmissions, so your vehicle performs safely!

6. Tire Services

Mobile mechanics can complete tyre rotations, tire replacements, and tyre balancing while inspecting tires for wear and tear, ensure proper tire pressure and correct tire alignment to optimize handling and maximize tire life

7. Air Conditioning and Heating Services

Mobile mechanics can diagnose and repair any problems you are experiencing with your air conditioning system and heating system to ensure that you can enjoy a comfortable driving experience in all weather conditions.

8. Pre-purchase Inspections

Mobile mechanics complete pre-purchase inspections on used vehicles. They inspect every aspect of the vehicle, so if there are any problems or defects that could have an impact on the vehicle’s value or performance, they would be brought to attention prior to purchase.

If car dealerships are prepared to schedule arguably a game-changing mobile mechanic service to offer their clients automotive servicing or repairs, dealerships can be confident that their clients will receive the most comprehensive care for their vehicles, at their 'front door'. Mobile mechanics save time for prospective customers, thus increasing the prospective client's satisfaction and removing their stress from travelling to the dealership, with positive experiences as likely repeat customers.

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